The requirement is for you to ensure support for all users for your application. You must state how users will obtain support as described below.

Ledger does not provide support for third party applications. Third party teams must host a complete tutorial to guide users before the app is released on "My Ledger" in Ledger Live. Please follow the documentation requirements.

Along with your tutorial, please provide information that will allow the Ledger support team to redirect users to relevant support resources:

  • URL
  • email address
  • phone number
  • ...

If you use community channels for support, you must ensure that it is moderated.

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