---
title: Support
category: reference
---

# Support

This reference describes the support deliverables required from third-party teams before a device app is published on . Ledger does not provide support for third-party applications.

## Requirements

### Hosted user tutorial

**Purpose:** A publicly accessible tutorial that guides users through the app before release.

**Constraints:**

- Must be hosted at a stable, public URL.
- Must be live before the app is submitted for release on "My Ledger" in Ledger Wallet.
- A Google Doc or similar draft document is not accepted; the tutorial must be on a public-facing page.

For expected content and format, see [Documentation requirements](./documentation).

### Support contact information

**Purpose:** Contact details submitted to the Ledger support team so that users can be redirected to your team.

At least one of the following fields must be provided:

| Field                 | Description                             |
| --------------------- | --------------------------------------- |
| URL                   | A dedicated support page or FAQ         |
| Email address         | A monitored support inbox               |
| Phone number          | A support phone line                    |
| Community channel URL | A link to a moderated community channel |

**Constraints:**

- All URLs must be publicly reachable.
- Submit these details in the [submission form](../submission-form).

### Community channel moderation

**Purpose:** Requirement that applies when community channels (Discord, Telegram, Reddit, or similar) are used as a support channel.

**Constraints:**

- Channels must be actively moderated.
- Scam messages and phishing attempts must be removed promptly.

## Further reading

- [Documentation requirements](./documentation) — required content and format for the hosted user tutorial
- [Submission form](../submission-form) — where to submit support contact details
- [Submission process](../process) — complete sequence of deliverables